Create and manage delivery exception codes

You can use the Delivery Exceptions page to define and manage exception codes for deliveries that deviate from the expected process. These codes help you identify issues like damaged goods, incorrect quantities, or missing items, and determine the necessary follow-up actions.

To define delivery exception codes in Business Central, follow these steps:

1. Select the Search icon , enter Delivery Exceptions, and then choose the related link.
   The Delivery Exceptions page opens.
2. On the action bar, select New.

3. Enter the required information in the following fields:

   Field	Description
   Code	Enter the unique identifier for the delivery exception. Ensure that the codes are consistent and match between Business Central and Proof of Delivery (POD) system.
   Description	Enter the description for the exception.
   Rejection Action	Select what action should be taken when this exception occurs. The available options are : Create Return Sales Order Redo the Shipment and Cut the Order. This option is available only when the Aptean Inventory Overview extension is installed and the Default Cut Reason Code field value is available. Redo the Shipment and Leave the Sales Order Open.

In Business Central, you can create a list of predefined exception codes that must match those used in the POD system.

When a delivery exception is received in the inbound event payload, the system attempts to match the exception code with a defined code in Business Central. If no match is found, the default settings from the Proof of Delivery Setup page are applied.