E-Commerce users

Regular users, typically customers, interact with the e-commerce portal to place and manage orders. After logging in, users can browse the catalog, search for products, view and edit their shopping cart, select delivery dates, and submit orders. They can also access order history, account details, and receive notifications or confirmations based on the portal configuration.

When an admin adds a customer email to the e-commerce portal, the system sends a welcome email to that address. The email contains a link with sign-in instructions. After clicking the link, the system directs you to the New User Setup page, where you can enter the email address. The system then sends a password reset email to set your login password.

User login

As a customer or user, you must log in to the e-commerce portal using your registered email address and password to access your dashboard and place orders.

To log in as a customer or user, follow these steps:

1. Open the preferred browser.

2. Go to the e-commerce Login page.

   On the upper left corner of the Login page, verify that your company logo is displayed.

3. In the Email address field, enter your mail ID.

4. In the Password field, enter your password.

5. Select SUBMIT to proceed with your credentials.

   After a successful login, the system directs you to the Home page of the e-commerce portal.
   The system displays an error message if the login fails.

If you’ve forgotten your password, follow these steps to reset it directly from the Login page.

1. On the Login page, select the Forgot password? link.

   The Forgot Password page opens.

2. In the Email address field, enter your registered email address.

3. Select SUBMIT.

   The system sends you email with instructions to reset your password if your email address is associated with an active e-commerce account.