Cancel orders
You can cancel sales orders that are in Open or In Progress status directly from the e-commerce portal. This helps you to manage your orders and prevent unnecessary shipments.
- Open the Home page of the e-commerce portal.
- In the calendar, select the required date to view the expected orders.
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In the order details displayed for the selected date, select the CANCEL button next to the order you want to cancel.
Subsequently, the system also deletes the corresponding sales order in Business Central.
Cancel an order from the account dashboard
To cancel orders from the account dashboard, follow these steps:
- Select the Account icon.
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Select the My Account Dashboard link.
The My Account Dashboard page opens.
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Select the RECENT ORDERS section to view your latest orders.
The system displays the list of recent orders.
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Select an order with the Open or In Progress status to open the Order summary page.
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Select the CANCEL ORDER button.
The system checks the order status in Business Central and responds accordingly.
Order cancellation behavior and restrictions
The cancellation behavior depends on the order status in Business Central and the cancellation settings configured by your administrator.
When the order status is set to Open:
- The order is immediately deleted in Business Central.
- A confirmation message appears.
- The e-commerce portal refreshes to reflect the update.
When the order status is set to Released, the system checks and deletes the corresponding order based on the Allow Cancelling Released Orders field value specified on the Customer Card page.
For more information about the Allow Cancelling Released Orders field, see Set up e-commerce.
Orders associated with warehouse shipments or already shipped cannot be cancelled. In such cases, the system displays an error message stating that the cancellation cannot be completed.