Over & Underdelivery Reason Codes

The Over & Underdelivery Reason Code page lets you assign reason codes to an instance of overdelivery or underdelivery in the document line. The Over & Underdelivery Reason Code is required on the Sales Order and Sales Shipment lines.

Setup

To set up reason codes to be used in document lines, follow these steps:

1. Select the Search icon , enter Over & Underdelivery Reason Codes, and then choose the related link.
2. In the Code field, enter a value.
3. in the Description field, enter an explanatory text.
4. In the Usage field, select an option from the list: Overdelivery, Underdelivery, or Both.

Customers

You can set up the mandatory requirement of reason code for underdelivery and overdelivery of shipments for each customer. To do so, follow these steps:

1. Select the Search icon , enter Customers, and then choose the related link.
   The Customers list page opens.
2. Select the desired No.
   The Customer Card page opens.
3. On the Shipping FastTab, turn on the Underdelivery Allowed toggle.
   This automatically turns on the Requires Underdelivery Reason Code toggle but you can manually disable it.
4. Repeat the above step for overdelivery.