Walkthrough: Create and modify return orders from orders

Your customer may require an separate credit memo for returned items. Your vendor may send a separate credit memo for returned items. To support these requirements in an easy way, you can:

• Create a linked sales return order from a sales order. This return order has the same document number as the order where it was created from. When Aptean Beverage Logistics is used, the return order will also have the same route, shipment date and route planning number.
• Open and modify the linked return order from the order.

1. Select the Search icon , enter Sales Orders or Purchase Orders, and then choose the related link.
2. Open the order you want to create a linked return order for.
3. Choose the Create/Modify Return Order action.
4. On the Return Order page, fill in fields as necessary. On the Lines FastTab, enter the returned items.
5. Choose the Release action.
6. Close the Return Order page.
7. On the Order page, choose the Create/Modify Return Order action again. It now opens the existing linked return order. It can be modified it as necessary.