Create a purchase claim from a sales claim

Creating a purchase claim from a sales claim streamlines dispute resolution by enabling sellers to directly address customer concerns about purchased products or services, enhancing efficiency, customer satisfaction, and buyer-seller relationships.

With this feature, you can create a purchase claim from a sales claim. The following procedure describes how to perform this activity.

1. Select the Search icon , enter Sales Claims, and then choose the related link.
   The Sales Claims list page opens.

2. Select the desired No.
   The Sales Claim card page opens.

3. On the Lines FastTab, enter the Item No.

4. In the Location Code field, enter the relevant code.
   The vendor is determined based on inbound transactions associated with the specific lot used for the item.
   Ensure the associated sales return order is posted.

5. On the Lines FastTab, select Create Purchase Claim action.
   The Sales To Purchase Selection page opens.
   This page displays entries based on combinations of Item No., Vendor No., and Lot No. field values. You can choose an entry based on the specific lot linked to the particular vendor.

6. Select the preferred entry and click OK.
   The system displays a dialog box confirming the creation of the purchase claims.

7. Click Yes.
   The system redirects you to the associated purchase claim.