Claims split

The claim split feature streamlines the handling of returned items within sales claims by enabling the creation of new sales orders using a redirect customer number. It reduces manual intervention, ensuring smoother customer service and efficient inventory and sales process management.

With this feature, you can create sales credit memos and sales return orders from the specific sales order. The following procedure describes how to perform this activity.

1. Select the Search icon , enter Sales Claims, and then choose the related link.
   The Sales Claims page opens.
2. Select the desired No.
   The Sales Claim card page opens.
3. On the General FastTab, in the Customer No. field, enter the relevant value.
4. In the Redirect Customer No. field, select the customer number for which you want to create a sales order.
5. On the Lines FastTab, select the Get Shipment Lines action.
   The Claims- Get Shipment Lines page opens.
6. Select the preferred Document No. and click OK.
   The system updated the Lines FastTab accordingly.
7. In the Action Type field, select Return or Credit for each line item.
8. On the action bar, select Release > Release & Create.
   The system creates associated sales return orders and sales credit memos for line items with Action Type set as Return and Credit, respectively.