Setting up call entry groups
Call Entry Groups represent the teams that are responsible for the execution of the call entries. A group consists of one or more Users in the system.
- Select the Search icon
, enter Call Entry Groups, and then choose the related link.
- On the Call Entry Groups page, fill in the fields as necessary. Hover over a field to read a short description.
To add members to the group
- Select the Search icon
, enter Call Entry Groups, and then choose the related link.
- Select the group you want to add members to.
- Choose the Edit action.
- Select the users that you want to add.